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AI Sales Concierge for Automotive Retail
Turn website visitors into buyers.
Miles understands what shoppers need, recommends vehicles from your actual inventory, helps them navigate affordability and trade-in questions, and turns anonymous website traffic into qualified opportunities for your sales team.
Available 24/7Connected to your inventoryBuilt for automotive retail
yourdealership.ca/inventory
01 / The Missed Opportunity
Your website gets shoppers. Your CRM only sees leads.
Most dealership website visitors never submit a form.
They compare vehicles, calculate payments, research features and leave without your sales team ever understanding what they were looking for.
Miles engages shoppers while they're still on your website — before they disappear.
Website traffic → visibility
Conceptual diagram2,500 Website Visitors
on your dealership websiteHundreds actively researching vehicles
Traditional dealer website
Submit
Only shoppers who submit forms become visible.
Everyone else leaves without a record.
Miles
- Website visitors
- Conversations
- Shopper Intelligence
- Qualified Buyers
- Appointments
Visible to your sales team before the shopper leaves.
Don't wait for the shopper to become a lead. Help them become a buyer.
02 / How It Works
From anonymous shopper to qualified buyer.
- 1Understand
Miles learns what the shopper actually needs.
- Family size
- Budget
- Lifestyle
- Driving habits
- Must-have features
- Trade-in
- Purchase timeline
- Financing considerations
Miles asks questions naturally instead of forcing shoppers through a long lead form.
Shopper profileJust starting - 2Recommend
Miles finds the right vehicles from your inventory.
Instead of making shoppers search through hundreds of listings, Miles identifies vehicles that fit their needs and explains why.
Matched from your inventory
Shopper profileTaking shape - 3Guide
Miles helps shoppers make the decision.
- Vehicle questions
- Comparisons
- Estimated affordability
- Trade-in considerations
- Feature differences
- Availability
- Next steps
Shopper profileDetailed - 4Convert
Miles turns buying intent into action.
- Book a test drive
- Pre-qualification
- Explore financing
- Connect with sales
Shopper profileReady to hand off
And your sales team receives the buying context Miles has already learned.
Family size · Budget · Trade-in · Timeline
03 / Shopper Intelligence
Your salespeople don't need another lead. They need to understand the buyer.
Traditional Website Lead
Lauren Thompson
Interested in
Toyota RAV4
Phone
(514) 555-XXXX
Email
lauren@example.com
No needs, budget, timeline or intent.
Miles Qualified Buyer
LT
Lauren Thompson
New customer
Leading choice
Toyota RAV4 XLE AWD
Purchase timeframe
Within 2 weeks
Family
Family of 5
Needs
Room for 3 car seats
Main concern
Rear-seat space
Ideal payment
≤ $500/month
Pre-approved
Up to $589/month
Credit
Excellent
Drivetrain
AWD preferred
Top priorities
SafetyFuel economyRear-seat space
Vehicles considered
Toyota RAV4Honda CR-VMazda CX-5
Next steps
Test DriveTrade InFinancing
Miles doesn't just capture contact information. It captures buying intent.
04 / Shopping Intelligence
Miles doesn't just answer questions. It helps shoppers make decisions.
Illustrative product examples — demo data, not live inventory
01
Vehicle Discovery
Miles translates real-world needs into relevant vehicle recommendations from dealership inventory.
I have three kids, drive 70 km a day and need AWD.
Space for three, a longer daily drive and all-weather traction. Here's what's in stock that fits.
2025 Toyota RAV4 XLE AWDAWD, seats five, and second-row room for three child seats.
2025 Honda CR-V SportAWD with generous rear-seat space and strong fuel economy.
+ 2 more matches from your inventory
02
Inventory Intelligence
Miles can use vehicle information such as trim, mileage, features, condition, price and availability to answer questions and recommend relevant inventory.
2025 Toyota RAV4 XLE AWD
$38,990Stock #T20042
- Trim
- XLE AWD
- Mileage
- 12,400 km
- Drivetrain
- AWD
- Fuel
- Gas
- Exterior
- Silver
- Status
- Available
Every field above is available to Miles when a shopper asks about this vehicle.
03
Affordability
Miles can help shoppers understand how factors such as vehicle price, age, financing term, estimated APR, down payment and trade equity may affect affordability.
Get pre-qualified
2025 Toyota RAV4 XLE AWD
$38,990
12 mo24 mo36 mo48 mo60 mo72 mo
$752–$789/monthSee details
CreditGood / Prime
Down payment$0Adjust
Book a visitGet pre-qualifiedTalk to our team
Payment information is illustrative only and subject to lender approval, applicable terms and dealership confirmation.
04
Trade-In
Miles can gather information about a shopper's current vehicle and help move them toward the dealership's appraisal process.
Trade-in details
Current vehicle2019 Honda Civic EX
Mileage78,400 km
AccidentsNone reported
OwnershipOwned
Condition
ExcellentGoodFair
Replacing withUsed SUV, AWD
That's everything I need to start an appraisal. Your dealership confirms the final value — I can get that moving for you now.
Ready for dealership appraisalFinal value confirmed by the dealership
05 / Miles in Action
Car shopping is complicated. Miles makes it conversational.
Miles AI
Demo conversationI'm looking for an SUV but don't really know what I should get.
Happy to help. What matters most to you?
We have three kids. Safety matters a lot. I commute every day so gas mileage matters too.
That helps. Do all three children still use car seats or boosters?
Yes.
Then rear-seat width is going to matter more than it does for most families. Based on what you've told me, I'd start with these vehicles currently in stock.
1 / 62025 Toyota RAV4 XLE AWD
12,400 km · Stock #T20042
$38,990
SUVAWDGasAutomatic
Why Miles recommends it: Strong safety ratings and efficient AWD. Fits three car seats with a tight squeeze.
1 / 62025 Honda CR-V Sport
8,900 km · Stock #H31187
$40,490
SUVAWDHybridAutomatic
Why Miles recommends it: Class-leading rear legroom and hybrid fuel economy for the daily commute.
1 / 62024 Toyota Highlander LE
21,300 km · Stock #T10456
$44,990
SUVAWDGas7 seats
Why Miles recommends it: Third row gives real room for three seats across.
Demo data — illustrative inventory, not a live feed.
06 / From AI to Your Sales Team
When the shopper is ready, your team is ready.
Miles can move naturally from research to action without making the shopper start over.
The handoff
Demo dataMiles Conversation
We have three kids. Safety matters a lot.
Then rear-seat width is going to matter more than it does for most families.
Structured Shopper Profile
FamilyFamily of 5
NeedsRoom for 3 car seats
PrioritiesSafety · Fuel economy
Budget~$500 / month
Interest2025 RAV4 XLE AWD
Salesperson / CRM
Lauren Thompson
New customerAssigned toSales team
Next stepTest drive · Sat 10:00
ContextConversation + profile
No starting over. No asking the buyer the same ten questions again.
Your salesperson sees what Miles already learned.
07 / Integrations
Designed to work with the tools your dealership already uses.
Miles is designed to connect dealership inventory and customer conversations with the systems dealerships already use.
Categories
Demo dataYour inventory stays current.
Customer context can flow into your sales workflow.
Appointments can connect with dealership calendars.
Your team stays in control.
Integration categories shown are illustrative. No specific vendor integrations are represented or implied — connections depend on the systems your dealership uses.
08 / Dealer Outcomes
More value from the traffic you already have.
Outcomes
No results published yetOutcome examples shown are illustrative product behaviour, not results. The metric slots above are intentionally empty — figures will come from a pilot measured with your dealership, not from industry averages.
09 / Built for Automotive
Not a generic AI chatbot with a dealership logo.
Miles was built around how people actually shop for vehicles.
The vehicle
04 topics
- Inventory
- Stock numbers, mileage, price, condition and availability.
- Vehicle features
- Third row, cargo space, all-wheel drive, fuel economy.
- Trim differences
- What the base trim includes and what the next one adds.
- Comparisons
- Side-by-side differences between the vehicles a shopper is weighing.
VocabularyAWDthird rowcargo spacemileagestock #condition
The money
03 topics
- Payments
- Price, down payment, term and estimated APR worked through together.
- Financing
- Credit range, pre-qualification questions and what lenders need.
- Trade-ins
- Current vehicle, mileage, condition and equity, ready for appraisal.
VocabularyAPRtermdown paymenttrade equitypre-qualification
The buyer
03 topics
- Family requirements
- Car seats and boosters, rear-seat space, daily commute distance.
- Test drives
- Available windows, the vehicle to see, the salesperson to meet.
- Purchase timelines
- Buying now, next month, or when a lease ends.
Vocabularycar seatsboosterscommute kmlease endappointment
AI built around the car-buying journey — not adapted to it.
10 / Built for Canada
Built for Canadian automotive retail.
Canadian-market details shown are illustrative — language, units, currency and workflow steps are set up with your dealership.
11 / FAQ
What dealers ask us about Miles.
Straight answers on setup, inventory, leads and payments.
01How does Miles get on our website?
You paste one embed snippet into your website's HTML. Miles only runs on the domains you allow, and you can turn it on or off at any time from your dashboard.
02Where does Miles get our inventory?
From an automated feed we connect to your listings, or from a CSV file you upload from your dashboard.
03Does Miles speak French?
Yes. Miles speaks English and French, and starts each chat in your website's language when it can detect it. Otherwise it uses the language you choose in your settings.
04How do leads reach our sales team?
Miles sends your CRM an ADF lead by email for every visit it books, and for shoppers who leave their contact details without booking once their chat goes quiet. Any CRM that accepts ADF leads by email works.
05Can shoppers book a visit or a test drive?
Yes. Shoppers pick a day and time right in the chat, shown in your dealership's time zone, and the visit goes to your CRM. You can turn booking off if you'd rather have your team follow up.
06Can Miles talk about payments?
Yes. Miles shows finance and lease estimates for the vehicles a shopper is looking at, based on the down payment and credit range they give, always labelled as estimates. You can also offer credit pre-qualification through a financing partner.
07Can we see what shoppers asked?
Your dashboard shows the chats shoppers started, the leads they left and the visits they booked, plus a short summary of every chat where a shopper left their contact details.
08How does Miles choose which vehicles to recommend?
Miles recommends vehicles from your inventory only, based on what the shopper told it, and each recommendation says why that vehicle fits. Shoppers can also ask Miles why it picked a car.
12 / Book a Demo
Your next buyer may already be on your website.
Miles helps you understand them before they leave.
See how Miles can work with your inventory and dealership website.
Turn website visitors into buyers.